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The Best Way to Drive Direct Online Orders
Build a Loyal Restaurant Brand with One Simple Solution
Beautiful Designs
for Loyal Customers
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A New Way to Deliver
100% of delivery fees and tips go to the driver. So everyone wins. If none of your drivers are available, orders are automatically dispatched to one of our back-up drivers. There's no schedule to manage, and no risk of not having an available driver.
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Intelligent Delivery
How Hybrid Delivery Works
Step 2: New online orders get assigned to your staff when they have their app activated for live orders.
Step 3: When none of your staff is active on the app, orders are automatically dispatched to our back-up drivers for delivery.
Step 4: We provide customers with a GPS tracking link and live order support via live chat.
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Hybrid Delivery
For customers calling in requesting delivery, restaurant staff can enter orders into their live order dashboard and push an order confirmation via text while the customer is on the line.
Customers can confirm order accuracy, input their payment, input a tip, and track their order as a driver is automatically dispatched. The anonymous caller is captured as a new digital customer for your restaurant.
We automatically send an SMS Text to customers 30 minutes after their order is completed to either internally handle a poor experience, or encourage public reviews for satisfied customers.
When they select either of the first 3 Faces, they are provided an internal feedback form that is emailed directly to you for support. When either of the Satisfied faces are selected, they are taken to a choice of social media sites where they can post their review.
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Reputation ManagementWi-Fi Landing Page for Email Capture
Offer your in-store guests a branded Wi-Fi that requires network guests to login to their Loyal Account or submit their email to get access to Wi-Fi.
Returning users will be automatically given access to ensure a hassle free experience.
Restaurants can quickly build their email marketing database using this automated system.
To Learn more about this feature, start a chat, or schedule a Demo.
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WiFi MarketingHow Restaurants are using LOYAL to Grow their Business
“LOYAL made it easy to win back our online Customers”
"Tom took a personal interest in making sure our onboarding went smoothly. His experience as a restaurant operator was extremely helpful to our staff. LOYAL made it easy to win back our online Customers."
Restaurant & Brewery
Frequently Asked Questions
We made it easy to speak with our support staff right here on this site. Simply click on the yellow chat icon in the bottom right corner of this website to chat with our staff. Whether you're an existing restaurant looking for support or a new restaurant with questions about our platform, we are here for you live, from 6:00am - 10:00pm EST Daily for general questions, and 24/7 for live order support. You can also send us a message here in this form:
Contact UsHow do I get started?
We do our best to cater to the unique needs of each Restaurant. Whether your a single location family business, or a multi-location restaurant group, we tailor our onboarding experience to suit your needs. Start the conversation by clicking on the yellow chat icon on the bottom right of this website to chat with one of our reps. Or simply click the button below to schedule on online demo:
Schedule a DemoDo I need to be Tech Savvy to figure this out?
If you can compose an email and login to a dashboard, you've got what it takes. We made it very simple to view all your orders, keep in touch with your customers, and run your whole online restaurant business from one dashboard. Our Design Team can set up custom email blasts, social media imagery, print marketing, website graphics, and more. Everything you need will be waiting for you in your new dashboard, and we show you how to automate everything.
Are there any Fees or Commissions?
Restaurants pay zero commissions, and are only charged a monthly fee for the Loyal platform. Check out our pricing page for details.
Customers pay a few cents at check-out to cover things like live order support from our staff, data charges for driver tracking, and SMS messaging. This customer fee starts at 5 cents, but capped at 99 cents per order.
What are the Credit Card Fees?
How we process online transactions sets us apart from other online services. Like many online services, we use STRIPE for processing transactions. However, we created a choice at checkout for your customers to earn Loyalty points based on which method of payment they choose. Depending on the payment method, your online order can be as low as 1% per transaction. Standard Stripe pricing for Credit Cards is 2.9% +.30 cents per order. By increasing loyalty points with ACH payments rather than credit cards, you are more likely to see a majority of your orders through ACH for a low 1% fee.
Are there any Contracts?
No. There are never any contracts. Restaurants need only give 30 days notice when terminating service. Restaurants who make annual payments will receive a prorated refund.
How do I Receive Orders?
Orders can be received on any tablet, smart phone, or computer. Most restaurants prefer to have a tablet connected to a printer for Restaurant Staff, and most owners and managers keep track of everything by logging in on their own device. We can provide you with a tablet and printer setup. We also have integrations with most POS systems.
Should I stop using 3rd party delivery apps?
You can certainly do both. For new Restaurants, we recommend staying off the 3rd party apps for the first few months so your customers get used to ordering from you directly. For existing Restaurants, we recommend retaining your active 3rd party listings until you are ready to make a long term decision on what's best for your situation.
